CD Projekt Red’s blockbuster video game Cyberpunk 2077, which has sold a staggering 15 million copies since launch, has been pulled by Sony from their PlayStation store.
Cyberpunk 2077 was released on the 10th of December to widespread critical acclaim from video game critics, receiving an average review score in excess of 90. However, critics noted that the game fell victim to a deluge of bugs, many of them minor but some of them potentially game-breaking.
In addition, reviewers were only given access to the PC version, with CD Projekt Red not allowing any coverage of the inferior console ports until after the game’s release. This decision has prompted widespread controversy, as the console ports have proven not only to contain more bugs than the PC version, but also to be so poorly optimized as to be practically unplayable.
The once-beloved developer has now been subject to overwhelming criticism and complaints for rushing out an unfinished product but, also, more importantly, for misleading consumers into believing the console ports would be of acceptable quality. Following a staggering number of refund requests and complaints, Sony made the unprecedented decision to pull the title from their PlayStation Store. Meanwhile, Microsoft has not yet taken such a radical step, but have pledged to refund any dissatisfied customers.
“SIE strives to ensure a high level of customer satisfaction, therefore we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store,” Sony said in an official statement. It remains unconfirmed whether they will reinstate the game onto their store in the future. Presumably, once the bug and optimization issues have been satisfactorily addressed, they will.
CD Projekt Red has taken accountability for the poor state of their highly-anticipated blockbuster on consoles, saying, “we should have paid more attention to making it play better.” The Polish developer further added, “Patches won’t make the game on last-gen look like it’s running on a high-spec PC or next-gen console, but it will be closer to that experience than it is now.”
Although CD Projekt Red faces a formidable task in fixing Cyberpunk 2077, arguably their greatest challenge consists in restoring their previously-pristine reputation. This is a sequence of events consumers will not quickly forget.